MODERNIZE WITH AN AWS CHATBOT!
How do you respond to an urgent customer request?
How do you manage a complaint?
Do you need to collect answers?
Gartner predicts that by 2020, 30% of all searches will be conducted without an interface. There are several advantages to creating a chatbot. They open a direct line of communication to your customers. They allow you to quickly test new distribution channels like Facebook Messenger and WhatsApp. They reduce the load on your customer service resources. They create magical user experiences.
Keep your use case case focused and the more natural your chatbot will feel.
Chatbots can determine the intent of your words, usually through NLP (natural language processing mechanisms, like Amazon Lex). When a chatbot understands your intent, it can provide you with the precise information you are looking for.
Bots can connect with IoT devices giving them awareness of not only the conversation but the physical environment in which customers are interacting. ChatBot will transition to the personal assistant, we have been dreaming of.
Do not miss the chatbot step to more technology breakthrough…KeplerWorx