AWS Connect the OmniChannel Contact Center
How to scale your contact center?
Cloud technology is nothing new, but it can improve and enhance the customer experience. For contact centers, this means more unified communication. Information collected from calls, social media, web, chat, access to CRM data, and more can now be funneled into one location using a solution like AWS Connect.
Cloud-based solutions helps better remote collaboration between contact center agents and back office team members, along with streamlining internal processes through automated process flows.
Let’s your agents and customers access Amazon Connect from anywhere, anytime, using any supported devices, iPad, Android, hosted in #AWS